Shipping policy

Shipping Policy

We currently ship orders within Australia.

Order processing
Orders may require processing time before they are dispatched. Processing times can vary depending on the product and supplier. Where available, estimated processing and delivery times will be shown on the product page or during checkout.

Shipping costs
Shipping charges are calculated and displayed at checkout before you complete your purchase.

Delivery times
Delivery times vary depending on the product, supplier and delivery location. Any delivery dates provided are estimates and may be affected by circumstances outside our control, including carrier delays, peak periods and public holidays.

Orders containing multiple items
Some products may be supplied from different fulfilment partners. If your order contains multiple items, they may arrive separately and at different times. You will not be charged additional shipping because an order is sent in more than one parcel unless this was clearly shown at checkout.

Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.

Incorrect delivery details
Please check your shipping details carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Lost, damaged or incorrect orders
If your order arrives damaged, is incorrect, or does not arrive, please contact us so we can investigate and provide an appropriate solution. Nothing in this policy limits your rights under Australian Consumer Law.

Questions about shipping
If you have any questions about your order or delivery, please contact us through the contact details provided on our store