Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please email us at nikkimoss49@gmail.com. If your return is accepted, we'll send instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted. Return shipping for change of mind is the customer's responsibility. If an item is faulty, damaged, incorrect, or covered by Australian consumer law, we'll provide the remedy required by law and reimburse reasonable return costs where applicable.

You can always contact us for any return question at nikkimoss49@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain items cannot be returned for change of mind, including custom, personalised or made-to-order products. This does not affect your rights under Australian Consumer Law if an item is faulty, damaged or not as described.

Return shipping for change of mind is the customer’s responsibility. If an item is faulty, damaged, incorrect, or covered by Australian Consumer Law, we’ll provide the remedy required by law and reimburse reasonable return costs where applicable.

Sale items, gift cards and personalised products are not eligible for change-of-mind returns. This does not affect your rights under Australian Consumer Law if an item is faulty, damaged or not as described.

Exchanges
For change of mind exchanges, please contact us first. If your return is accepted, return the eligible item as instructed and place a separate order for the replacement item. This does not affect your rights under Australian Consumer Law if an item is faulty, damaged or not as described.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nikkimoss49@gmail.com.